Career Objectives
To obtain a position that utilizes my writing and editing skills in conjunction with extensive business and technical communications training to optimize my employer’s multimedia communications.
Employment Experience
Self Employed:
Boese Freelance Writing
Writer, Editor, Web Page Designer
October 1999 - Present
Writing, editing, web design/content for clients ranging from students to international marketing companies. Manage electronic and telephone communications, 2 websites, accounting, filing, and deadline calendars. Designed, built, and maintain www.BoeseOnline.com
Alpine Access
corporatepayroll@alpineaccess.com
Fax:(303)279-0584
Customer Service Represenative
June 2005 – July 2006
Worked from home responding to customer calls. A high volume of calls began as escalated calls with unhappy clients. Handled high call volume, client-specific software, and resolved technical and financial difficulties. Recognized for exceptional call times: Feb.-June, 2006. Recognized customer service: Nov. 2005, Feb. – May 2006.
Early Learning Center
209 South Bowen
Longmont, CO
(303)772-1050
Nutritional Specialist, Teacher's Aid
September 2004 - December 2004
Responsible for two meals and two snacks, five days per weeks for
over 100 children. Analyzed and met the nutritional needs for each of five age groups while maintaining the inventory, managing the
sanitation standards, orchestrating the serving schedules and
filling in as a classroom aid. Also prepared monthly menus, filed
state reimbursement paperwork, wrote for the newsletter, and
personalized menus for specific medical and dietary needs.
Responsible for the introduction of several new food items to the
menu, including ethnic and vegetarian items.
Little Bows Daycare
(Out of Business)
Daycare Provider
December 2003 - June 2004
Prepared my home as a daycare center based on state regulations and was licensed. In the course of operating the center, I was responsible for advertising, intake and enrollment, billing (both private and state funded), cooking, cleaning, lesson planning and execution, and the day-to-day child care. I also maintained menu and diet record for the center and for each child, filed for and received government aid, and took in overnight care students.
Lord & Taylor
(Out of Business)
Sales Associate and "White Rose" Trainer
July 2000 - May 2001
Responsible for sales, stocking, signage, and customer service in the Lingerie/Hosiery Department of the new pilot store of Lord & Taylor (a division of The May Company). Served as interim department manager of Lingerie/Hosiery and Children's Clothing on two occasions (app. 3 months total time), earn the Burgundy Star customer service award, and the monthly Sales Star award from Oct. 2000 to May 2001.
Nordstrom
8465 Park Meadows Center Drive
Littleton, CO 80124
(303)799-3400
Cashier/Sales Associate/Concierge/Loss Prevention: ESA
June 1998 - June 2000
Hired initially on a seasonal basis for multiple seasonal opportunities: P/T Cashier, P/T Sale Associate, P/T Concierge. After 18 months of steady seasonal work, I was "re-hired" as a permanent employee in the Loss Prevention Department. Over the course of my employment I was responsible for customer service, cash handling, returns, personal shopping services, sales, concierge duties, light housekeeping, monitoring cameras, radio communications, inter-departmental communication between Nordstrom, the Douglas County Sheriff's Department, and the Littleton Police, fraud-watch, data entry, employee compliance, and fund raising.
Community Involvement